More protection. More value. No additional service cost.
MUSOU brings together enhanced support, migration expertise and ongoing customer success to help reduce risk, accelerate deployment and protect your technology investment.
MUSOU at a glance
Support at every stage
Enhanced support
Five years of 24x7 onsite support with qualifying PRIMERGY servers and ETERNUS EP300i storage.
Migration & customer success
Expert migration support, annual health checks and ongoing customer success engagement.
PRIMERGY & ETERNUS advice line
Direct access to experienced technical specialists to resolve issues faster and keep critical projects moving.
Enhanced support
Five years of confidence.
Included.
Choose a qualifying PRIMERGY server or ETERNUS EP300i storage solution and receive a free upgrade to five years of 24x7 onsite support.
The enhanced offer includes a four-hour target response, priority access to the Advice Line, hard disk retention and parts availability for up to seven years.
Protect uptime
Round-the-clock access to support for business-critical environments.
Reduce Risk
Remote diagnosis, firmware and patch guidance.
Cost Control
Five years of defined onsite cover at no additional service charge.
Increase confidence
Give sales and technical teams access to guidance when they need it.
Protect your investment
Maintain performance through enhanced lifecycle support and proactive health checks.
Invest with confidence
Extended lifecycle support.
Migration & customer success
Migrate with confidence. Protect long-term value.
Qualifying customers receive expert migration support at no additional cost, helping reduce disruption, accelerate deployment and deliver value sooner.
Support includes up to 10% of the customer’s data environment or five consultancy days, whichever comes first.
Reduce migration risk with expert consultancy and practical support.
Maintain performance through annual IT health checks that identify risks early.
Demonstrate value through Customer Success Meetings aligned to business priorities.
Support continued optimisation throughout the customer journey.
PRIMERGY & ETERNUS advice line
Expert help.
Faster resolutions.
More confident deployments.
80+
Partners and customers have used the Advice Line successfully in the last six months.
95%
95% of Advice Line issues are resolved without referral to engineering services.
Advice line contact details
Build greater confidence into your next deployment
Advice Line: +44 (0) 208 052 5126
Monday to Friday, 09:00–17:00 (excluding public holidays).
Standard geographical rates apply.
Email: uksupport@fujitsu.com
For our partners, here are some tools to help you bring MUSOU to your customers, View here
MUSOU partner resources
Want to know more?
Whether you are planning a new deployment, looking to reduce migration risk or want to understand the enhanced support available through MUSOU, our team can help.
Complete the form and a member of the Fsas Technologies team will be in touch.